KlinQ.com is committed to our customers’ satisfaction. We offer a 30 day money back guarantee on all of our products, except for special orders such as Limoges dinnerware or engraved products. You must fill out the Return Authorization Form and submit it. Once the form is approved, you will be sent an email with a Return Authorization Number. Please do not return anything before we send you the Return Authorization Number, or else we cannot guarantee a refund.